Returns Policy

Returns Policy

How do I return an item?
Please contact clojo@clojoruth.co.uk to make a returns claim and we will provide you with a postage label. 
 
What is your returns policy?
If you are unhappy with your order please do get in touch and hopefully we will be able to resolve any issues. 
 
You can make a claim for a refund, repair or replacement if the product you've bought doesn't meet these three standards:

  1. Satisfactory quality: The product shouldn't be damaged or faulty when you receive it.

  2. Fit for purpose: You should be able to use it for the purpose it is designed for.

  3. As described: It should match its description when you bought it. 

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A return claim must be made within 14 days of the purchase date and the item returned within 7 days of the claim being made and the return label received.